Where are you located?

We are located at 1730 Coast Meridian Rd, Room210, Port Coquitlam, BC V3C 3T8

What are your business hours?

Monday - Friday: 9 am - 6 pm

Weekends & Holidays: Closed

How can I contact you?

The Best Way to contact is by email - 5dsigns.ca@gmail.com

Phone # 1-604-800-8088,

Or Click for Live Chat Option

How can I contact you after hours?

After hours you can email 5dsigns.ca@gmail.com and we will respond the next business morning. Please send all contact information including your name, email address and phone number.

How do I track my order?

After your order is placed, the email confirmation you receive will have the information needed to contact us and track your order.

What is your turnaround time on Custom Signs & Banners?

Most orders are completed (including any necessary proof approval, quote approval, or payment processing) by 10 AM on regular business days.

Can I cancel my order?

Orders for Custom Printed Products can not be cancelled after placement. Since it is a custom order, once printing is started there is no way to cancel or resell it to another customer. These are the usual terms for custom printing and can not be changed. Please keep this in mind as you place your order.

Can I return my order?

Custom Printed Orders are not accepted for return under any circumstances.

Can I get a refund?

Sorry, we don't offer refunds on any orders, including custom and stock products.

What if the order is printed wrong?

With our online design process, we can only print the information you enter. We encourage you to double-check all information, graphics and colors before you submit your order. We cannot be held responsible for mistakes in your ad copy. If you still feel we are at fault, please ask for an investigation into your case

What if the color wasn't what I expected?

We do not guarantee any color matching or exact color print. We keep our equipment calibrated to offer the closest match possible, but slight color variations should be considered acceptable and will not be considered production mistakes. We use our best judgement, based on years of experience, to get the best color from each print. 

What if I don't feel my problem was fully resolved?

We are here to serve our customers. We strive to be the easiest, most convenient and trusted sign source for all your needs. Your claim will be carefully reviewed and investigated and we are more than happy to reprint your order or otherwise do what we need in order to keep our customers satisfied in the event of a proven claim.